Contractual and Relational Governance of Software Outsourcing Projects: a Proposed Research Model and Research Agenda
نویسندگان
چکیده
Organizations are under increasing pressure to exhibit the value of their outsourcing. However, previous IS outsourcing research studies failed to provide evidence on how IT client-provider relationships should be managed to ensure outsourcing success. This article draws on theories of transaction cost and social exchange to develop a model examining outsourcing relationship governance mechanisms. Important determinants of contractual and relational governance and the effectiveness of the control mechanisms on relational outcomes, opportunism and commitment, are examined. This research agenda may theoretically extend IS outsourcing research by incorporating a framework to explore outsourcing relationship management and to practically explain software outsourcing phenomenon.
منابع مشابه
Contractual and relational governance as substitutes and complements - explaining the development of different relationships
For a long time research on the management of IS outsourcing projects viewed relational and contractual governance as substitutes. However, subsequent studies provided empirical evidence for the complementary view. Recently, some authors supported the notion that relational and contractual governance mechanisms can simultaneously be complements and substitutes. Given these inconsistencies the q...
متن کاملGovernance in Outsourcing Relationships - The Role of Information Technologies
This study investigates the role of information technologies (IT) in the governance of IT outsourcing relationships. Managers rely on contractual and relational governance to manage IT outsourcing projects. In addition, they use dedicated IT solutions to make the governance more efficient. While the role of IT in supporting the two governance approaches is appreciated in practice, it has not ye...
متن کاملSubstitutes or Complements? A Framework for Investigating the Dynamic Interplay of IS Outsourcing Governance Mechanisms
Studies investigating the question whether contractual and relational governance are substitutes or complements have been based on contradictory conceptualizations and have produced conflicting research results. This caused a controversial debate in the field of IS outsourcing concerning the relationship of governance mechanisms. Thus, the goal of this study is to clarify these inconsistencies....
متن کاملGovernance Mechnisms in is Outsourcing Projects in Transition Econmies
Previous IS outsourcing research studies failed to provide evidences on how IT client-vendor relationships should be governed to ensure project success and relational continuity. More importantly, it is even challenging for companies to achieve outsourcing success in transition economies facing an environment characterized by institutional instability. This article draws from theories of instit...
متن کاملThe Effects of Client Governance Mechanisms and Relational Exchange on is Outsourcing Effectiveness
Although recent years have seen enormous growth in the nature and extent of IT outsourcing, organizations still struggle with factors that contribute to effective outsourcing. Drawing upon two theoretical lenses – formal and informal governance mechanisms and relational exchange theory – this study explores the relationships between four dimensions of governance (contractual governance, structu...
متن کامل